Wednesday, 19 February 2014

European Consumer Centres in 2013

In 2013, the European Consumer Centres received over 80 000 contacts, resulting in over 30 000 complaints, with a remarkable increase in both figures compared to 2012.
The Centres provide both amicable advice and assistance in furthering complaints. They only deal with cross-border issues, so it's perhaps not surprising that the field which raises the most concerns is that of transport. Less predictably, also healthcare fares pretty high as the fifth most contentious domain.

For the moment, more specific data are not available, but it's likely that they will be posted on ECC-network website in the coming days.

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