Showing posts with label product comparison. Show all posts
Showing posts with label product comparison. Show all posts

Wednesday, 19 October 2016

Comparing prices in hyper- and supermarkets - AG Saugmandsgaard Øe in Carrefour Hypermarchés (C-562/12)

AG Saugmandsgaard Øe has issued an opinion today in the case C-562/12 (Carrefour Hypermarchés) concerning an issue of a potential misleading and comparative advertising. Carrefour holding consists of many hyper- and supermarkets across France, with supermarkets generally being smaller in size than hypermarkets. One of its main competitors is Intermarché holding that also operates many hyper- and supermarkets. While Carrefour has 223 hypermarkets, Intermarché has 79. 

In December 2012 Carrefour run a new advertising campaign, both on TV and online, in which it compared prices of selected 500 leading brand products in its shops and competitors' shops under a slogan 'Lowest price guarantee'. The comparison was clearly favourable to Carrefour, who also promised to pay twice the price difference if consumers proved that the advertised prices were incorrect. Intermarché questioned the objectivity of this price comparison and its correctness, as well as a possibility of this advertisement misleading consumers, as it wasn't made clear to consumers that the comparison was between prices of consumer products in Carrefour's hypermarkets and Intermarché's supermarkets. Especially, since both Carrefour and Intermarché belong to retail outlets which each have shops of identical format and size, whose prices where then not directly compared with.

The CJEU was asked to answer such questions as (1) whether comparative advertisement referring to prices of consumer goods should be allowed only if the shops are of the same size and format; (2) if the compared shops differ in size and format whether consumers should be informed about this under the UCPD's obligation of Art. 7 to reveal material information to consumers; (3) if (2) is answered positively, how should this information be given to consumers.

The AG advises the Court to answer that indeed (1) comparative advertisement may only compare prices of goods sold in shops of similar formats and sizes but only IF:

"it is found, in the light of all the relevant circumstances of the case, and in particular in the light of the information in or omissions from the advertising at issue, that the transactional decision of a significant number of consumers to whom that advertising is addressed is likely to be made in the mistaken belief that all the shops in those retail chains have been taken into account in calculating the general price level and the amount of savings which are claimed by the advertising and that, accordingly, those consumers will make savings of the kind claimed by the advertising by regularly buying their everyday consumer goods from shops in the advertiser’s retail chain rather than from shops in the competitor’s retail chain"

or 

"the selection of the shops for the comparison has the effect of artificially creating or increasing any difference between the prices charged by the advertiser and by the competitor."

Thus, the national court has to consider the effect of a given advertisement on both consumers and fair competition to assess whether in a given case the comparative advertisement showed by Carrefour has infringed requirements of the Directive 2006/114/EC. If it is not misleading and it is done in an objective way, it should be allowed. 

"In my view, there is in principle no reason to consider that an advertiser’s economic freedom does not also extend to the possibility of comparing prices in shops having different formats and sizes. In so far as an advertiser is capable of benefiting from economies of scale, as a result of the size, format or number of shops available to him, and, consequently, of charging prices lower than those of his competitors, he should be able to derive the benefits therefrom for marketing purposes." (Par. 30)

The discretion of the advertiser in designing his marketing strategies is not unlimited, however, and should consider the need to provide objective comparisons and not to mislead consumers.

The AG expresses also an interesting view on the capabilities of average consumers: "I consider that the average consumer is fully capable of deciding whether a price difference justifies, in his view, purchasing a product in one or other of the shops, when those shops have different formats or sizes, which may also entail differences in terms of the geographical proximity of the shops." (Par. 31) However, in the particular case: "I consider that an asymmetric comparison of that kind might deceive an average consumer as to the actual difference in the prices charged in the advertiser’s shops and in the competitor’s shops, by giving that consumer the impression that all the shops in the retail chains were taken into consideration in calculating the price information presented in the advertising, although that information applies only to certain types of shops in those retail chains." (Par. 42)

Only the second requirement - whether the comparison might artificially create or increase difference in charged prices on the market - should, however, be considered by the national court when assessing (2) whether consumers should have been informed about divergence in size and format of shops compared in this advertising. In general, the AG does not see the information on size and format of shops as always being material to consumers, but in certain circumstances it may become material information. (Par. 68-69)

If the information on the difference between compared shops should have been given to consumers, this would need to occur in the advertisement itself (3), pursuant to the AG. Only such dissemination would assure that the information is provided in a clear, intelligible, unambiguous and timely manner, esp. since choosing to compare prices of goods sold in shops with different sizes/ formats was a voluntary choice of the advertiser. (Par. 78)


Wednesday, 15 April 2015

Google under the EU fire

As we have mentioned before (Google continued) there is a growing worry among the European authorities protecting consumer interests as well as fair competition on the EU market about the dominant position of Google. The European Commission has just sent a Statement of Objections to Google against its practices, potentially in breach of EU antitrust rules, that allow Google (more than 90% of market shares) to systematically favour their own comparison shopping product (currently, "Google Shopping") in the general search results pages that consumers in the EU receive. That is to say, EU consumers would not necessarily receive the most relevant search results and not have a possibility to use the services of Google's competitors in providing comparison shopping services (Commission sends Statement of Objections to Google on comparison shopping service). Moreover, the Commission opened a formal investigation against Google with regard to its Android mobile operating system, applications and services for smartphones and tablets. Since the majority of smartphones in the EU are based on Android, it is important that Google does not abuse its dominant position on the market. While anyone could freely use and develop Android, Google delivers the Android operating system together with a range of Google's proprietary applications and services and expects manufacturers, software developers etc. to conclude contracts with Google e.g. demanding exclusive pre-installation of Google's own applications and services on smartphones and tablets. (Commission opens formal investigation against Google in relation to Android mobile operating system)

Tuesday, 14 January 2014

Consumer programme adopted

Today, the European Parliament has approved the Consumer Programme 2014-2020, with a budget of 189 mln euros. 

The focus of the new programme is on project which "empower vulnerable consumers, strengthen European consumer organisations and promote the development of price comparison websites."

The resolution was approved with a large majority, which seems to indicate a consensus among the various political parties. However, more nuanced positions may raise in the coming months as the programme takes shape. 

Tuesday, 4 December 2012

Let it snow!

Since snow is gradually making an appearance across Europe, let us take a look at the ECC-Net report on ski resorts in Europe. The European Consumer Centres Network recognises that skiing (followed by snowboarding, cross-country skiing) is one of the most popular leisure-activities in many European countries. Therefore, it conducted a survey of 26 countries on winter sport resorts to support consumers in their choice of suitable winter vacation. The report is to make it easier for consumers to compare offers of winter holidays in various European countries, showing differences in prices and highlighting custom-made options (like family reductions) in a structured, transparent way.

Friday, 16 November 2012

Facts and figures on misleading advertising

The results of the European Commission's public consultation on the Directive on Misleading and Comparative Advertising were published yesterday. You may find a full overview of the results here. Summarising, the Commission notes:

'Respondents brought many different cases of misleading marketing practices to our attention, often involving several Member States. The most frequent misleading practices are rather similar: A dishonest trader deceives a victim into giving consent and a contract is concluded with little or no service in return, but with an exorbitant price and abusive contractual conditions. Afterwards, the trader uses all possible means to enforce the payment.

Misleading marketing practices concern mainly SMEs and independent professionals but other types of businesses and organisations are also affected. Increasingly fraudsters make use of the internet.

Most respondents want the European Commission to increase protection of SMEs and independent professionals against misleading marketing practices. According to respondents, the biggest problem is inefficient enforcement of the Misleading and Comparative Advertising Directive at cross-border level. However, also the substantive rules are considered too weak and unclear to be effective against such schemes.'

Tuesday, 18 September 2012

Men drive car insurance prices up

Last month we mentioned that the new interpretation of the Gender Directive of 2004 forces the insurers to abandon their current rules on calculating insurance premiums on the basis of gender. (Is living longer still worth it?) While women could and should be worried that their life insurance premiums are likely to rise, the change is likely to reach further. At this point women car insurance policies are often set lower than men policies. Why? Statistics show that male drivers under the age of 22 are ten times more likely to have a serious crash than female drivers of the same age. (Google car insurance comparison service threatens moneysupermarket and confused.com) Since the car insurance companies will not be able to take gender into account anymore in calculating the premiums and will have to balance the amounts, it is likely that the car insurance premiums for women will rise, as well.

Interestingly, Google decided to launch a price comparison service for car insurance in the UK, which entices internet users with promises of transparency (e.g., it doesn't take into account extras such as courtesy car by default, which is said to reduce the risk of a consumer buying a policy that doesn't match his needs) and privacy (e.g., ca 120 insurers won't be selling the data acquired from visitors to Google's comparison website to third parties). Google promises to monitor the truthfulness of the data provided by the insurer on its website as well as to introduce a code of conduct that all the insurers would have to abide by. While Google is not an amateur in this area, this service follows already existing services for price comparison of credit cards and bank accounts, its neutrality as a price comparison website can be questioned. After all, it puts itself now at the top of the google search results when you enter 'car insurance' into Google UK. The not long ago reported need for a regulatory oversight of price comparison websites remains valid. (Spoiled for choice or well-informed?)

Thursday, 30 August 2012

Spoiled for choice or well-informed?


Picture obtained from
http://www.pricerunner.co.uk/
 Comparison websites have great potential for the developments of online shopping: they help consumers in saving time and making informed choices. However, according to a recent BEUC position paper, for their potential to be appropriately developed, they need to be reliable. This means, that they have to be as transparent as possible as to a variety of factors, such as:
-          The ownership;
-          The way they are financed;
-          The frequency with which they are updated;
-          Their geographic coverage;
-          The methodology they employ;
-          Their coverage of the concerned sector (all providers, some providers…).
The provision of this fundamental information, in any case, should not turn into an overload for the users, thus emphasis should be put on the quality of this information, i.e. on the interest which the latter carries for consumers (the price shown, for instance, should be as “final” as possible), without  highlighting price at the expenses of other conditions which consumers should also be aware of. At the same time, the way the information is organised is important: comparability should be granted according to all relevant product characteristics, including delivery. In case of ranking, the consumer should know what factors shape it in order to assess its reliability.
Finally, supervisory authorities should take charge of monitoring comparison activities to ensure consumer trust.