Monday, 30 August 2010

Eyjafjallajökull's aftermath: informal guidelines on Regulation 261/2004

Informal guidelines are now available for the application of Regulation 261/2004 (denied boarding, cancellation and delay of flights) regarding the eruption of the Icelandic volcano Eyjafjallajökull. The guidelines have been formulated by the European Commission and the national enforcement bodies (NEBs).

The guiding principle is that airlines are not sanctioned if they can prove that, taking into consideration the special circumstances at hand, they have sincerely tried to fulfill the Regulation's obligations. At the same time the informal guidelines stress that NEBs shall apply sanctions if airlines have taken advantage of the volcano crisis.

Click here to download the document "Non paper - proposed informal guidelines on the application of some articles of (EC) Regulation 261/2004" (source of the document: Dutch parliamentary discussions; click here for the Government's letter to Parliament).

[photo by AP]

Thursday, 26 August 2010

Keeping up-to-date with DG Justice

A new website from DG Justice, created on 1 July 2010, offers a clear and concise overview of recent developments in European contract law and consumer rights. You can find it here.

Thursday, 19 August 2010


It was a summer vacation time not only for the authors of this blog but also, luckily, for the ECJ and many other authorities that could significantly influence European consumer law. Soon, the regular updates will follow. I hope the readers of this blog managed to get a proper consumer treatment during their travels.