Showing posts with label public consultation. Show all posts
Showing posts with label public consultation. Show all posts

Monday, 28 November 2022

EU Commission consultation on digital fairness

The Commission has just announced a public consultation on digital fairness. The intitative comes within the New Consumer Agenda and it aims to analyse whether additional action is needed to ensure an equal level of fairness online and offline.

This fitness check (evaluation) will look at the following pieces of EU consumer protection legislation to determine whether they ensure a high level of protection in the digital environment:

  • the Unfair Commercial Practices Directive 2005/29/EC
  • the Consumer Rights Directive 2011/83/EU
  • the Unfair Contract Terms Directive 93/13/EEC

All stakeholders are invited to respond until 20 February 2023.

Thursday, 17 February 2022

Public consultation time: Package Travel Directive

The European Commission just announced opening of a new public consultation, this time regarding the effectiveness of the new protection framework for package travel contracts and linked travel arrangements, incl. protection against insolvency of travel organisers. If you have thoughts, experience, comments on this, as well as ideas for the improvement of the framework - you could report these until 10 May 2022 on this website. A separate review/consultation is announced to follow shortly, on the topic of protection of passengers in stand-alone transport arrangements. 

Monday, 3 May 2021

Feedback period on Artificial Intelligence Act open: make your voice heard until June 28th

The feedback period for the recently adopted proposal for an Artificial Intelligence Act (here) is now open (here, scroll down). This proposal has been long awaited and it is the first legislative framework at EU level to deal with AI. The goals of the proposed AI Act are to facilitate innovation and investment in AI, to guarantee safe AI, to improve the enforcement of laws applicable to AI, and to prevent market fragmentation. Among many aspects, the proposed Regulation suggests a definition of AI, prohibits certain AI practices (such as using AI systems to exploit a vulnerability of a group of persons), suggests a methodology to identify ‘high-risk’ AI systems, and imposes transparency obligations on AI systems intended to deal with natural persons (e.g. it should be obvious for the person that they are interacting with an AI system). Enforcement wise, it proposes the creation of a European Artificial Intelligence Board that will work closely with existing structures at Member State level. The feedback period runs from the 26th of April until the 28th of June 2021. All feedback received will feed the legislative debate. Make your voices heard and have your say about this impacting proposal!

Thursday, 27 August 2020

Commission's public consultation on the New Consumer Agenda

European Commission published a survey, answers to which will inform the future policymaking in the area of consumer protection. The first part of the questionnaire asks more general questions about the New Consumer Agenda (what should be prioritised), whilst the following three parts are devoted to various specific issues: sustainability/green consumption, review of consumer credit instruments, review of product safety framework. The survey is open until 6 October and all stakeholders, including (vulnerable) consumers, are invited to participate and express their opinion. Not all questions require an answer to submit the survey and it can be filled in stages, as it facilitates saving a draft of the answers. The link may be found here. Speak up!

Tuesday, 21 April 2020

Coronavirus and digital finance: public consultations and other initiatives

The current coronavirus pandemic made our financial lives exclusively digital. This raised new challenges but also opened new opportunities for the financial sector. It is of no surprise therefore that within the EU Commission's overall focal point on fighting the coronavirus health emergency and its social and economic consequences, digital finance gained a pivotal role. There are currently a couple of initiatives that we wished to share with you.

Public consultations 
A couple of days ago the Commission opened two important public consultations.

The first focuses more generally on setting out the new Digital Finance Strategy/FinTech Action Plan later in 2020 that would identify policy areas and policy measures for the next 5 years (on the current FinTech Action Plan we reported here). The consultation is organized around three priority areas:
  1. ensuring that the EU financial services regulatory framework is fit for the digital age;
  2. enabling consumers and firms to reap the opportunities offered by the EU-wide Single Market for digital financial services;
  3. promoting a data-driven financial sector for the benefit of EU consumers and firms.
At the same time, the EU Commission opened a separate consultation on retail payments as a key step towards the adoption of a retail Payments Strategy for Europe.

Both consultations can be contributed to by the 26th of June 2020.

Online roundtables
Within its initiative of Digital Finance Outreach 2020 DG FISMA moved its planned roundtable events online. They are organized around current topical issues and are run weekly until the end of May. The events aim to raise awareness of the work of DG FISMA and to connect relevant stakeholders. They are free to attend and encourage contribution, so if you have anything to add, feel free to raise your hand.

Pan-European Hackaton
Finally, in collaboration with Member States the Commission opened a very interesting call for participation in a pan-European Hackaton, within the #EUvsVirus challenge, to develop innovative solutions for the new challenges raised by the current coronavirus crisis. One of the domains of the hackaton is digital finance with a range of challenges. One important challenge for us is how to develop innovative solutions to support the the most vulnerable, the digitally excluded such as the elderly, who currently struggle to access financial services and products. There is also a challenge to solve other problems in the current climate such as to development of coronavirus related health insurance (see the list of challenges here). The hackaton will be held 24-26 April. Registration is still open (access link here), so if you have ideas for workable solutions, please register. The full agenda is also available here and much of the event is livestreamed on Facebook. 

Monday, 8 May 2017

Public consultation on FinTech: closes 15 June 2017

The EU Commission is currently holding a public consultation on FinTech (see here).

FinTech, standing for financial technologies, means the use of technology in the provision of financial service. The term is very broad, it includes the provision of traditional financial services with the use of technology by traditional service providers (e.g. online banking), or the provision of innovative products by innovative startups (e.g. peer-to-peer lending and bitcoin). Creating policy solutions for protecting FinTech customers is one of the current priorities under the Consumer financial services action plan that sees FinTech a major driver for strengthening the EU single market for financial services (see for more here).

The consultation  is structured around four broad areas to reflect main opportunities and challenges raised by FinTech:

1. Fostering access to financial services for consumers and businesses;
2. Bringing down operational costs and increasing efficiency for the industry;
3. Making the single market more competitive by lowering barriers to entry; and
4. Balancing greater data sharing and transparency with data security and protection needs.

Useful material for understanding the opportunities and challenge raised by FinTech is provided by a one day conference on FinTech hosted by the EU Commission. The material is available online, including a video of the conference (see it here).

Based on the results of this public consultation and the work of the FinTech Task Force (see our post here) the EU Commission will determine which actions are required to support the development of FinTech and a technology-driven single market for financial services.

The consultation is open until 15 June 2017, and awaits reposes from consumers and organizations. So if you have any personal experience with using FinTech products and services and or if you have relevant research results, please share them. As always, we will be waiting for the results of the public consultation to report on them to you.

Monday, 24 April 2017

GDPR, e-Privacy and beyond (part 2): the struggle over privacy and data protection continues

The European Union has traditionally aimed to set comparably high standards of privacy and personal data protection. Indeed, the protection of personal data constitutes a fundamental right, enshrined in Article 8 of the Charter of Fundamental Rights and in Article 16(1) of the Treaty on the Functioning of the European Union. This part of the picture is also closely linked to the protection of privacy set out in Article 7 of the Charter. Therefore, it is not surprising that the question of personal data was already addressed in 1995, in a dedicated instrument, while the importance of confidentiality and anonymity was consequently underlined in the first "e-directives": on e-privacy and on e-commerce. At the same time, processing of personal and non-personal data is an element of the freedom to conduct a business and its free flow is crucial from the point of view of the internal market and international trade. All of these dimensions are, of course, highly relevant to the European consumers and have gained even more prominence in the era of digitalisation. 

Last year brought several major developments in that regard, with General Data Protection Regulation as a top highlight. While the GDPR is certainly a quantum leap, it is by no means the only measure which had spurred heated debates. Let us summarise the state of play. 

GDPR and e-Privacy 

Five years after first consultations about the need for a legal reform of personal data protection framework in Europe had been launched, a new instrument - General Data Protection Regulation - was finally adopted on 27 April 2016 and will soon replace the existing Directive 95/46/EC. The regulation entered into force on 24 May 2016 and will become directly applicable in all Member States from 25 May 2018 (see also our earlier post on this topic here). 

One of the important novelties concerns the act's extraterritorial reach. Applicablity of the European regime will no longer depend on “the use of equipment” situated in a Member State, but rather on the context and effects of the processing of personal data. The content of the GDPR largely builds upon the existing Data Protection Directive. The instrument strengthens the conditions for a valid consent and defines an age threshold for the consent of a child. More emphasis in placed on the rights of data subjects such as the right to information and access to one’s personal data as well as to rectification and restriction of the processing. Article 22 reiterates the right not to be subject to a measure based on automated data processing and explicitly clarifies that this includes profiling. Furthermore, the GDPR introduces a widely cited right to be forgotten and an equally important right of data portability. Rights of data subjects are correlated with respective obligations of data controllers and data processors, in accordance with the newly formulated principles of data protection ‘by design’ and ‘by default’. 

Throughout 2016 preparatory works on the review of the Directive 2002/58/EC on privacy and electronic communications were also carried out in order to ensure the consistency of this sector-specific instrument with the overall framework enshrined in the GDPR. As we have already reported, the proposed e-Privacy Regulation was eventually tabled on 10 January 2017. 

Apart from the shift in the legal form (from a directive to a directly binding regulation), the proposal provides for a number of substantive changes. A major difference concerns the scope of the measure, which would be extended to all electronic communications providers, i.e. not only telcos, but also over-the-top players. Requirements relating, among others, to the confidentiality of electronic communications, would therefore also apply to providers of services such as voice over IP or instant messaging (Skype, Whatsapp, Messenger). The proposal also clearly refers to machine-to-machine communications - a circumstance which, together with a broad definition of personal data in the GDPR, has not been warmly welcomed by the tech companies. Other novelties include an updated approach to cookies and enhanced protection against spam. With respect to the former, the Commission eventually opted against the principle of 'privacy by default' - a reason for relief for the industry. Emphasis is now placed on the availability of privacy settings in the relevant software applications (such as internet browsers) and not on the ubiquitous pop-up windows. The reform should further ensure terminological consistency not only between the GDPR and the e-Privacy Regulation, but also with the updated telecom framework. In the proposed e-Privacy Regulation itself, the concept of ‘electronic communications data’ was introduced, covering both content data and metadata. As before, electronic communications which remain under protection may contain both personal and non-personal data, for example data related to a legal person. From the Commission’s perspective, the new framework should ideally apply from the same day as the GDPR. 

As for now, preparatory works at the Council appear to be at a very early stage. The responsible committee in the European Parliament is the Civil Liberty, Justice and Home Affairs (LIBE). Two weeks ago the committee held a hearing to discuss the proposal. The plenary vote on the committee’s report is expected in October. 

Transatlantic dimension 

Further notheworthy developments refer to data transfers between the EU and the United States. This strand of the debate clearly shows that there is no single, universally recognised approach to data protection and privacy online. As seen from the efforts to ensure extraterritorial application of both GDPR and the proposed e-Privacy regulation, the European legislator would like to see its framework applied also where data of European citizens are processed outside the Union. A similar approach is observed with respect to cross-border data transfers. According to an established rule, dating back to the 1995 Data Protection Directive, personal data of the European citizens may only be transfered to third countries that ensure “an adequate level of protection”. In the United States, home country to the thriving tech industry, the European approach is often regarded as paternalistic. The importance of transatlantic data flows for the international trade forces European and American decision-makers to meet halfway. 

Until October 2015, transfers of personal data between the EU and the U.S. had been governed by the so-called Safe Harbour Decision. Following the Snowden revelations, the decision was, however, successfully challenged before the Court of Justice. In the widely cited Schrems case, the Court confirmed that the Commission's decision, and therefore the underlying agreement with its U.S. counterparts, failed to ensure that the level of personal data protection in the United States was “essentially equivalent” to the one guaranteed within the EU. After renegotiations a new agreement was reached and, in the decision of 12 July 2016, the European Commission reconfirmed the adequacy of the American framework. The so-called EU-U.S. Privacy Shield provides for a number of new safeguards, including the entirely new Ombudsperson mechanism, the functioning of which shall be monitored annually. 

As expected, a few months after the decision came into force, the Privacy Shield was challenged by privacy advocacy groups before the General Court. The Commission is naturally defending its compromise, but the stance taken by the new U.S. administration is not helping its case. Only last week the European Parliament adopted a resolution  voicing its concerns about new U.S. laws allowing National Security Agency to share diverse personal data with other agencies and criticising the rejection of the rules preventing unrestricted sharing of customers’ browsing data. While in the current resolution these issues are discussed only in the context of the Privacy Shield, one may wonder if similar concerns cannot be raised with respect to the Umbrella Agreement - another transatlantic agreement adopted last year, this time in the field of law enforcement. 

Have your say 

As seen from above, the wealth of issues and regulatory approaches to privacy and data protection as well as the pace of new developments are astonishing. Even where new rules have already been developed with all these needs and concerns in mind, they are likely to face criticism and require further modifications. Sceptics argue that the GDPR will be out-dated from day one. For what it's worth, European policy-makers appear to be aware that the struggles over privacy and data protection are bound continue. Most recently, the European Commission launched a series of public consultations as part of its Next Generation Internet Initiative. Over the coming weeks a number of questionnaires will be available online, allowing everyone to share their views. The first questionnaire, entitled “New technologies for disrupting the economy: business, employment and skills”, is available here. We invite our readers to have a say.

Wednesday, 20 July 2016

Towards a true European Market for retail financial services- responses published

On 14 July 2016 the EU Commission has published the responses (those authorized for publication out of 428 responses received), including a very informative summary of responses (available here) in regard to the Green Paper on retail financial services.

The Green Paper is part of the comprehensive public consultation towards a 'true European market for retail financial services' that the EU Commission launched on 10  December 2015 (on which we have reported earlier). The Green Paper aims to explore the ways in which the EU market for retail financial services, i.e. insurance, loans, payments, current and savings accounts and other retail investments could be further opened up while maintaining an adequate level of consumer protection. It seeks to identify the barriers that consumers and firms face in making full use of the Single Market and the ways in which these barriers could be overcome, including the best use of technology.

Thursday, 30 June 2016

Public consultation on the impact of national civil procedure laws

Parallel to the Fitness Check of EU Consumer and Marketing Law (on which we have reported earlier) the impact of domestic laws of civil procedure is also currently under review. The study has two strands: the impact of national laws of civil procedure on mutual trust and free circulation of judgments, and the impact of these laws on the enforcement of consumer rights derived from EU law.

The EU Commission has awarded this project to an international consortium headed by the Max Planck Institute Luxembourg. The Institute has launched a public consultation as part of the study, and encourages consumers, lawyers, judges, academics, consumer protection associations, business/trade associations, dispute resolution facilitators, and those working in other legal professions are to respond. The consultation involves two questionnaires available in six languages that is accessible here.

Apart from the questionnaire, the Institute also appreciates any help in giving further insights into the topics covered. Anyone who can offer help in this regard can leave their contact details for an interview at the end of the survey.

Monday, 13 June 2016

Public consultation on the safety of apps and other non-embedded software

The EU Commission has recently launched a public consultation on the safety of apps and other non-embedded software. The consultation has opened on the 9 June 2016 and will close on the 15 September 2016. It aims to give the Commission a better understanding of the possible risks and problems that non-embedded software can pose and possible ways to deal with the problems. This could then define potential next steps and future policies at EU level.

The consultation focuses on the safety of apps and other non-embedded software. This means software and apps which are neither embedded nor contained in a tangible medium at the time of their placement in the market or supply to consumers. According to the Commission, good examples are health and well-being apps, digital models for 3D printing or apps controlling other devices such as electronic appliances. Importantly, the consultation concerns the safety aspects of apps and not the underlying service itself (for example if the app gives access to a service such as transport). Safety or safe use is understood as freedom from unacceptable danger, risk or harm, including security vulnerabilities (so called cyber security) and physical, economic and non-material damage.

Responses may be submitted on any EU language through the online questionnaire (available here).

Tuesday, 8 March 2016

EU Regulatory Framework for Financial Services: BEUC's view

The EU Commission has recently issued a Call for evidence on EU regulatory framework for financial services, aiming to understand the interaction of individual rules and the cumulative impact of all the rules, including overlaps, inconsistencies and gaps.

Responding to the call for evidence, BEUC has reviewed the existing regulatory framework for retail financial services, extending the scope of its review to supervision and enforcement activities and consumer redress schemes. The review has concluded that there are major loopholes and shortcomings in the areas of bank accounts, payment services, consumer and mortgage credit, investment products and that issues such as information disclosure, cross-selling practices and digitization and financial innovation raise special concerns. See BEUC's recommendations for remedying the identified problems and the full text of the response here.

The Commissions' current consultation and the Green Paper (that we reported on earlier) takes account of and complements this initiative.

Monday, 29 February 2016

Towards a true European Market for retail financial services

In December 2015 the Commission commenced a comprehensive consultation on steps to take to create a 'true European market for retail financial services'. Stakeholders, including consumers are invited give their views on the ways to improve choice, transparency and competition in retail financial products and services, and ways to facilitate the cross-border provision of these products and services. The consultation is focused around insurance, mortgage, loans, payments and bank accounts.

The consultation seeks to engage stakeholders in various ways. Consumers can record and share their experiences, and consumers and interested stakeholders had already a chance to participate in a live chat with the Commission (see our earlier post here). Besides these, stakeholders can also submit their written responses to the questions outlined in the Green Paper on retail financial services.

In line with the general framework of the consultation, the Green Paper seeks our input on how to improve cross-border access to financial services, and thereby improve competition in retail financial services sector and improve consumer choice in products and services. The Commission aims to identify the specific barriers that consumers and firms face in using the internal market, and identify the ways to overcome those barriers, including the best use of digital technology.

Responses can be submitted by 18 March 2016.

Wednesday, 30 July 2014

Green paper on the Safety of Tourism Accommodation Services

The European Commission opened yesterday a public consultation with regard to the consumer safety when using tourism accommodation. While it is up to the Member States to assure the safety of tourism accommodation services, the European Commission recognizes that due to the often cross-border character of these services some quality and safety measures' standardisation could be needed. Even if as the result of the consultation it is decided that the measures used in different Member States do not need to be harmonised despite their variety, it may be necessary to ensure better information provision to tourists, so that they know what safety standards to expect in which countries and that their protection is adequate across Europe. The consultation is open until 30 November 2014 and the questionnaire may be filled by anyone interested in this matter on this website. The Green Paper is available here. We will report on the results of this consultation and any further steps taken in this legislative area next year.

Tuesday, 6 May 2014

BEUC on EU Copyright Rules

Recently, the European Consumer Organisation (BEUC) published the position paper it submitted to the Commission's Public Consultation on the Review of EU Copyright Rules. The consultation is part of the Commission's on-going efforts to review and modernise EU copyright rules.

BEUC invites the Comission to take the consumer perspective when revising the Copyright Directive (2001/29/EC). At the moment, there is an exhaustive list of optional exceptions and limitations to right holders' exclusive rights. In the future, users should be granted a clear set of (mandatory) rights instead, including the right to a private copy and rights reflecting fundamental rights and freedoms, such as the rights of quotation and criticism, e.g.. As regards the right to a private copy, BEUC calls for immediate EU action in order to reform the current system of copyright levies (they should be clearly indicated to consumers, see answer to question 67 of the consultation) and launch a reflection as to alternative systems of fair compensation.

Buying digital content is nowadays often effectuated through digital transmission. While re-selling a used CD is undisputedly legal, the same is not clear for the same album purchased via iTunes, e.g.. This is why BEUC calls upon the European Commission to carefully assess the consumer detriment from the existing discrimination between purchases of immaterial copies and of copies on physical media (see answer to question 13). BEUC doesn't propose a solution to the problem; this is as far as the position paper goes. 

Consumers are not only users of digital content but also create it themselves, which is referred to as user-generated content (UGC). They thereby often re-use pre-existing works (e.g. reuse of a song for a familiy video) and upload the result on the internet at little to no financial cost. This raises questions as to the right to property and the freedom of expression. BEUC calls for permitting the use of pre-existing works for UGC and refers to the Canadian rules on UGC as an example (see answers to questions 23 and 58 ff).

BEUC is realistic in only demanding more and not full harmonisation for the revised Copyright Directive (see answer to question 7). Let's wait and see how the Commission proceeds!

Of course, the position paper tackles many more questions, only the most relevant ones for consumers are pointed at here. If you are interested in the topic and read German you can also have a look at the position paper of the Verbraucherzentrale Bundesverband e.V. for the same consultation.

Friday, 11 October 2013

Your views on cross-border protection of consumers

Today, the European Commission's DG Health and Consumers opened a public consultation on the review of the EU Consumer Protection Cooperation Regulation. Anyone interested in the possibilities to improve the cross-border protection of consumers can express their views on this topic by filling out a questionnaire.

Questions include the following topics:

What means of investigation and intervention do national enforcement authorities need to cooperate better in tackling infringements to consumer laws concerning several countries?

What sanctions are necessary to better deter infringing practices?

How can the enforcers act more efficiently and provide a more robust enforcement response to combat malpractices which occur widely in the EU or which are perpetrated by the same trader operating in a number of Member States?

The consultation will be open till 31 January 2014. See also the Commission's press release and the website of DG Health and Consumers.

Friday, 16 November 2012

Facts and figures on misleading advertising

The results of the European Commission's public consultation on the Directive on Misleading and Comparative Advertising were published yesterday. You may find a full overview of the results here. Summarising, the Commission notes:

'Respondents brought many different cases of misleading marketing practices to our attention, often involving several Member States. The most frequent misleading practices are rather similar: A dishonest trader deceives a victim into giving consent and a contract is concluded with little or no service in return, but with an exorbitant price and abusive contractual conditions. Afterwards, the trader uses all possible means to enforce the payment.

Misleading marketing practices concern mainly SMEs and independent professionals but other types of businesses and organisations are also affected. Increasingly fraudsters make use of the internet.

Most respondents want the European Commission to increase protection of SMEs and independent professionals against misleading marketing practices. According to respondents, the biggest problem is inefficient enforcement of the Misleading and Comparative Advertising Directive at cross-border level. However, also the substantive rules are considered too weak and unclear to be effective against such schemes.'

Wednesday, 5 September 2012

Ensuring integrity of financial benchmarks

The European Commission opened today a new public consultation related to the production and the use of indices serving as benchmarks in financial and other contracts. (Consultation on benchmarks and market indices launched following LIBOR manipulation) Certain of such indices refer to consumer data  (e.g., consumer price index - CPI, interest rate benchmarks) and may be used as benchmarks in consumer financial products (e.g., to determine the reference interest rate in a retail mortgage or consumer credit contract). As you can imagine, using a wrong benchmark to determine what the interest rate payable on variable rate mortgages, for example, should be, could lead to serious detriments for both consumers and investors. (see: Consultation document) Recently, a vulnerability of certain various, important indices, such as LIBOR, EURIBOR and TIBOR was revealed (see, e.g.: FSA final notice). Therefore, the European Commission decided to start looking for a solution that would allow it to ensure the integrity of financial benchmarks. The consultation is open to 15 November.

Monday, 20 August 2012

Your voice in Europe

The European Commission published some interim results of the currently running public consultation on citizens' rights (see an earlier post, 'Europe and you'). So far, more than 5,500 EU-citizens have answered the Commission's questionnaire. The consultation is open till 9 September 2012.

More information is available on the 'Your rights, your future' website. See also the Commission's 'Your voice in Europe' website for an overview of public consultations.

Tuesday, 7 August 2012

How to improve banking services

The European Commission published a summary of responses to the public consultation on bank accounts (Taking account of banking services). The aim of the public consultation was for stakeholders to share their views on transparency of bank fees, bank account switching and access to basic payment accounts. Based on the received responses the European Commission may decide to take further action in this field.


TRANSPARENCY

Not surprisingly, the summary shows that consumers and associations representing them are in favour of further action at EU level, while the financial industry's representatives see it as abundant. However, respondents from both categories reported problems in the retail banking sector with respect to the presentation and comparability of bank account fees. (If you can't explain it simply...)

"Almost all consumer groups reported difficulties in obtaining clear and simple information about charges and fees of bank accounts. Even with regulatory or voluntary measures, it seems problematic to understand “how relevant and useful” the information is for consumers and to ensure consumers’ financial awareness. Information is not hidden, but it is not presented in a clear way enabling consumers to make informed choices. Often, too much burden is put on consumers, who are expected to upgrade their financial knowledge. Limits of existing national measures include the disregard of vulnerable consumers’ needs.

Consumer and civil society organisations underlined the following main persisting shortcomings: complex and different business models used by banks across countries; issues linked to the offer of packaged services; varying charging structures and terminology across banks; the speed with which new and innovative products enter the market; cross-subsidisation within retail banking; and a lack of clear legislation in this area.

It was generally indicated that changes to the Payments Services Directive would not impact on these areas, given the different scope of this legal instrument."

Unanimously, consumers considered it a good idea to standardise the bank account fee terminology. That would facilitate comparison of fees held by different banks as well as enable promotion of the use of simple wording. This could be achieved, e.g., by introducing a standardised glossary of all terminology and lists of bank fees. If such lists of bank fees were introduced, then consumers should not have to look further in contract documents for other fees. It may be, therefore, necessary to ban the use of other bank fees than the ones listed. In order to enable easier comparison between bank fees, consumers considered it useful to have a comparison website run by public bodies. Additionally, consumers demand a clear and timely monthly information on actual fees paid, together with a yearly overview of all costs.

SWITCHING

As far as switching bank accounts is concerned, again the representatives of consumers argued for establishing the Common Principles of the European Bank Industry Committee (EBIC) as mandatory (arguing that after three years from their adoption the implementation measures taken so far were poor), while the financial services industry's representatives believed they should remain voluntary. (How to switch bank accounts remains a mystery)

"Most respondents confirmed that banks offer a switching service, but also indicated that the service provided is often insufficient or ineffective. A minority stated that the service is not offered at all and consumers need to go to the former bank to cancel mandates and then set them up on the new account. The majority commented that the switching service offered is not fully in line with the Common Principles. The most common problems concern: the availability of information on bank websites and bank branches; bank staff awareness and readiness to inform and help consumers; transfers of direct debit mandates between banks; and non-compliance with the deadlines set by the Common Principles. Some noted that the presentation of the information on switching is not user-friendly and, in general, banks do not promote switching services. Others commented that it varies from bank to bank. (...)

Among those consumers who switched, problems with direct debits and standing orders were mentioned as the biggest source of difficulty. Other problems mentioned concern: the complexity of switching; no help in informing third parties; and the length of switching, including lengthy procedures for closing an account (e.g. on average 35 days in Italy). Some noticed that the risk connected with switching is placed entirely on consumers and third parties (to whom the consumer pays). Some respondents stressed that the combination of the risk of errors with doubts over benefits is discouraging consumers from switching. The complexity and lack of transparency of the market for current accounts makes consumers unwilling or unable to make effective choices, as consumers cannot be sure that the bank they would switch to would be better or less expensive than their current bank.

Tying and bundling of products were mentioned by stakeholders as serious obstacles, making switching impossible or very expensive. Examples were given of mortgage loans granted under the condition of opening a current account or the need to close a securities account when switching a current account. Some indicated that consumers in difficulty with repayments on a loan find it difficult to switch, due to impaired credit history. Another remarked on low confidence in non-binding rules with no sanctions for banks."

All in all, consumers considered the risk of misdirected payments as the main obstacle to effective bank switching, which could be remedied by the introduction of bank account number portability (or the portability of customer account numbers). An intermediate solution, could be the introduction of a re-routing system.

ACCESS TO BASIC PAYMENT ACCOUNT

Consumers still find it difficult to access a basic payment account (see our recent post on Basic bank account...). The most recurring obstacle is the provision of adequate proof of identity. This is required by legislation on anti-money laundering and terrorist financing. Moreover, banks refuse access to basic payment account for consumers with risky financial conditions, e.g., undischarged bankruptcy, insufficient income, poor creditworthiness, overdrawn bank accounts, etc. Additionally, some respondents indicated problems due to high costs of basic accounts, sometimes charged in the form of penalty fees. The situation is made more complicated by banks inviting consumers who ask for basic payment account to take a regular (fee-based) bank account, as well as by unavailability of branches in certain geographic areas, which burdens especially vulnerable consumers (e.g., the elderly).

Sunday, 24 June 2012

Wanted: innovation

Last week the European Commission has launched a public consultation which would enable it to determine what kind of EU-level actions to undertake in relation to industrial innovation policy. This concerns consumers directly, since the more attention and support is given to the industrial innovation, the more likely it is that the products that consume less energy and/or are friendlier to the environment will become more available and affordable for consumers. (Boosting the demand for innovative European products and services) The public consultation is supposed to create a platform for bringing up ideas that would facilitate uptake of innovations on EU markets. See more here.