Our readers may be interested to know that prof. Omri Ben-Shahar from the University of Chicago started publishing a consumer law related column in Forbes online magazine. The first three posts concern GMO labeling, privacy issues and food labeling.
Showing posts with label article. Show all posts
Showing posts with label article. Show all posts
Tuesday, 19 April 2016
Tuesday, 21 August 2012
The architecture of European consumer law
Another addition to the Summer reading list: Hans Micklitz (EUI) published a paper on the architecture of European consumer law and the need for innovation of its structure.
The abstract reads as follows:
'The paper is a translation of the Gutachten prepared for the 69.
Deutschen Juristentag to be held in September 2012. It pleads for a
separate consumer law code outside private law codifications. The
benchmarks are: rethinking the concept of the consumer (the vulnerable
consumer and the consumer/customer), focussing beyond traditional
consumer law on internet sales and on consumer services (telecom,
energy, transport, financial services), integrating and developing a
consistent approach to consumer law enforcement via individual and
collective action, via ADR, courts and administrative bodies. The
solution is seen in a movable system (bewegliches System) that allows
for connecting substantive rights and remedies to the different concepts
of consumers, vulnerable, confident and responsible.'
The paper can be downloaded here.
For more information on the German Juristentag, please refer to the conference website.
Wednesday, 3 February 2010
Customer Think | Stop Being Stupid! The Customer Isn’t Always Right
Customer Think Stop Being Stupid! The Customer Isn’t Always Right
Dave Brock posted an interesting article 'Stop Being stupid! The Customer Isn't Always Right' on Customer Think blog. I completely agree with him that customers are not always right. However, I would go further than he does in his conclusions. He claims that if professionals could only realize that, then they would see a great opportunity that is there in front of them: to educate the consumer, to inform him, to make a difference. I believe that in many cases professionals not only have such an opportunity but they even have a duty to do so. Duties to inform, to advise, to warn and all other duties of care are becoming more and more prominent within European Consumer Law. To make professionals aware of the fact that it could be in their benefit to take care of interests of the consumers is a good beginning, but it is just a beginning.
Dave Brock posted an interesting article 'Stop Being stupid! The Customer Isn't Always Right' on Customer Think blog. I completely agree with him that customers are not always right. However, I would go further than he does in his conclusions. He claims that if professionals could only realize that, then they would see a great opportunity that is there in front of them: to educate the consumer, to inform him, to make a difference. I believe that in many cases professionals not only have such an opportunity but they even have a duty to do so. Duties to inform, to advise, to warn and all other duties of care are becoming more and more prominent within European Consumer Law. To make professionals aware of the fact that it could be in their benefit to take care of interests of the consumers is a good beginning, but it is just a beginning.
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