Monday 28 November 2022

EU Commission consultation on digital fairness

The Commission has just announced a public consultation on digital fairness. The intitative comes within the New Consumer Agenda and it aims to analyse whether additional action is needed to ensure an equal level of fairness online and offline.

This fitness check (evaluation) will look at the following pieces of EU consumer protection legislation to determine whether they ensure a high level of protection in the digital environment:

  • the Unfair Commercial Practices Directive 2005/29/EC
  • the Consumer Rights Directive 2011/83/EU
  • the Unfair Contract Terms Directive 93/13/EEC

All stakeholders are invited to respond until 20 February 2023.

Sunday 27 November 2022

Right of withdrawal, leisure activities and intermediaries - CJEU in Eventim (C-96/21)

Earlier this year in C-96/21 CTS Eventim the CJEU delivered another interesting judgment on the interpretation of Directive 2011/83/EU on Consumer Rights (CRD). As with most cases on CRD, this case tackles the matter of the right of withdrawal by providing an interpretation of Article 16(l) that exempts  'services related to leisure activities if the contract provides for a specific date or period of performance' from the right of withdrawal. 

Facts

The consumer ordered tickets through an online booking platform operated by CTS Eventim, an intermediary selling concert tickets organized by third parties. The concert that was due to take place in Germany was cancelled because of German administrative restrictions amid the COVID-19 pandemic, with a possibility to be held at a later date. In accordance with German legislation, CTS Eventim, acting on behalf of the concert organizer, sent the consumer a voucher in the value of the ticket price. The consumer however asked CTS Eventim for reimbursement of the ticket price and costs incurred and thus, according to the referring court, implicitly asked to withdraw from the contract.

Question

The question referred to the CJEU was: Would a situation where the trader (an intermediary acting in its name and on behalf of the organizer of the leisure activity) does not directly provide the consumer with a service related to leisure activity but sells the consumer a right of access to such service fall under the exception of Article 16(l)?

Ruling

The CJEU noted that the contract for the transfer of a right falls within the concept of a ‘service contract’ under Article 2(6) CRD, and insofar as Article 16(l) covers all services provided in the leisure sector, due to the word ‘related’, the provision is not limited solely to services directly relating to the pursuit of leisure activity (para 38). The transfer of a right of access to a leisure activity constitutes, in itself, a service related to a leisure activity (para 39). In this regard, it is irrelevant that a service is provided by the intermediary and not by the organizer of a leisure activity itself (para 43). 

However, CJEU looked at the objective of Article 16(l), and referring to Recital 49 noted that the objective is to protect traders against the risk associated with the setting aside of some capacity which, if a right of withdrawal were exercised, the trader may find difficult to fill, inter alia, in the case of cultural or sporting events (para 44); and referred to its previous case-law where it was established that the aim of Article 16(l) is to protect the interest of the providers of certain services against disproportionately suffering from consequences of the right of withdrawal (para. 45). The CJEU concluded that as long as the risk falls on the organizer of the activity, the transfer of a right of access to that activity by an intermediary will constitute a service related to that activity. It is irrelevant whether, on the date on which the consumer invokes the right of withdrawal, it is possible for the trader to fill in the empty capacity, in particular by means of the resale of the ticket. ‘The application of Article 16(l) of Directive 2011/83 cannot depend on such an assessment of the circumstances of each case' (para 48).

The CJEU also considered the second part of the exemption and concluded that a contract for the transfer of a right of access to a leisure activity must be regarded as providing for a specific date or period of performance since that activity is scheduled to take place on a specific date or within a specific period (para 53).

The CJEU concluded that the exception from the right of withdrawal may be relied on against the consumer, if, first, the termination of the obligation to perform that contract vis-à-vis the consumer by means of withdrawal would place the risk linked to the setting aside of the capacity thus released on the organizer of the activity concerned and, second, the leisure activity to which that right gives access is scheduled to take place on a specific date or within a specific period.

Further thoughts

This case provides an important interpretation of the CRD in distance contracts concluded via intermediaries, given that the CRD is silent on regulating contracts concluded via intermediaries.

The CJEU provides a good explanation of the rationale for the exception. It is expected of traders, not of intermediaries, to fill in capacities that are created by the right of withdrawal, e.g. resell the ticket that is for a specific date to avoid loss. 

The CJEU also provides substantiated reasoning why the exception should apply in the same way when contracts are concluded directly with service providers and indirectly, with intermediaries. The rule does not change whether or not the ticket is sold by an intermediary or the direct service provider, as long as the risk is born by the direct service provider, in this case, the organiser of the concert. 

However, the present case does not give full guidance on how Article 16(l) CRD should apply in other, similar settings. The present case defines intermediaries as those acting in their own name but on behalf of their principal. Given the emphasis of the risk being on the organiser of the event, the same solution would probably apply with intermediaries acting in the name and on behalf of their principal. However, the situation is less clear when the risk is not on the direct service provider, the organiser of the event, but on the online seller who sells tickets via its website. This would occur in a situation when the tickets are bought for resell. Although in this case online sellers would probably not be classified as intermediaries in law, from a consumer's point of view, there may be confusion and the two kinds of sellers might be considered to both be intermediaries. For instance, consumers would consider Skyscanner an intermediary whereas it is a travel agent. We could argue that the regime should again be the same because the rationale for the exemption seems to be the inability of traders to fill in the capacities that are created by the right of withdrawal. For example, just like organisers, intermediaries might struggle to resell tickets for a particular date and as a result, suffer loss. Overall though, this interpretation cannot easily be deducted from the reasoning in the present case.

Since this case and the earlier Tiketa C-536/20 case, the case law seems to move in a direction of considering including intermediaries within the scope of CRD; in the next case on this topic, the CJEU should take the opportunity to express views on the classification of various (intermediary) sellers and the legal regime(s) applicable to them.

Thursday 24 November 2022

Can we seek compensation for a GDPR breach if it caused great upset or inner discomfort? The AG Opinion in C-300/21, Österreichische Post

According to Article 82(1) of the GDPR any person who has suffered material or non-material damage as a result of an infringement of the Regulation has the right to receive compensation from the controller or processor for the damage. It turns out that the exercise of this right in practice raises some questions, especially if the damage caused by the infringement would consist of a "great upset" or a "loss of confidence". Recently, the Advocate General Campos Sánchez-Bordona commented on this issue (see: case C-300/21 Österreichische Post). 

Facts of the case
The case concerns the processing of personal data by an Austrian postal company (Österreichische Post AG). The company had been collecting personal data on the Austrian public's affinities for political parties since 2017. Information on political preferences was inferred based on various socio-demographic characteristics. Such processing did not please "UI" (that's how the data subject is called by the AG in the opinion). More specifically, he did not like the way the company classified him as a person sympathizing with one of Austria's political parties. UI therefore entered into a dispute with the company, pointing out, for instance, that he had not consented to the processing of his personal data. As we read in the opinion, UI „was upset by the storage of his party affinity data and angered and offended by the affinity specifically attributed to him by Österreichische Post” (para. 10). What is more, he claimed that such a „political affinity attributed to him is insulting and shameful, as well as extremely damaging to his reputation” (para. 11). Therefore he demended compensation of EUR 1 000 in respect of non-material damage (inner discomfort).

Both the court of first instance and the appellate court rejected his claim. However, following an appeal to the Oberster Gerichtshof (Supreme Court, Austria), the court raised several doubts, referring the following questions to the Court of Justice for a preliminary ruling:

"1. Does the award of compensation under Article 82 of the GDPR also require, in addition to infringement of provisions of the GDPR, that an applicant must have suffered harm, or is the infringement of provisions of the GDPR in itself sufficient for the award of compensation?

2. Does the assessment of the compensation depend on further EU-law requirements in addition to the principles of effectiveness and equivalence?

3. Is it compatible with EU law to take the view that the award of compensation for non-material damage presupposes the existence of a consequence of the infringement of at least some weight that goes beyond the upset caused by that infringement?"


Opinion of the AG

The AG presented an interesting analysis of Article 82 of the GDPR, taking into account different types of interpretation (literal, historical, contextual and purposive). There are several important statements that deserve attention: 


1. Assuming that under Article 82 of the GDPR a data subject could be awarded compensation for a breach of the Regulation, despite the absence of any damage, would be inconsistent with the fundamental purpose of civil liability. This purpose is to compensate for the damage suffered by the data subject. If the damage could not be identified, the compensation then awarded would not fulfil the aforementioned function, but would be more like a punishment and a sanction for the infringer (paras 29-30). It is true that punitive damages may exist in both EU and national law, but the GDPR does not contain this type of reference (paras 39, 44, 49-50).


2. The AG's position is that a mere breach of the GDPR does not give rise to a presumption of automatic harm to the data subject (paras 56-59). As can be inferred from the Opinion, this is the presumption made by the parties to the proceedings, indicating that a breach leads to a loss of control over the data and thus causes harm to the data subject. However, the AG considers that not every loss of control over data necessarily leads to harm (para. 62) and, furthermore, that giving data subjects as much control over data as possible may not necessarily be derived from the GDPR provisions (para. 74). He states: „where a data subject does not consent to processing and processing is carried out without another legitimate legal basis, that is not a ground for the data subject to receive financial compensation on account of the loss of control over his or her data, as though that loss of control itself amounted to damage that is eligible for compensation” (para. 77).


3. The compensation for non-material damage regulated by Article 82 of the GDPR does not cover the mere upset that a person may feel due to a breach of Regulation 2016/679. It is up to the national courts to determine when, due to its characteristics, a subjective feeling of displeasure can be considered as a non-material damage in a given case (conclusion - para. 117).

Given the facts of the case, the AG's answers to the preliminary questions do not seem surprising. Nonetheless, some views are arguable, such as that „it is not straightforward to conclude from the GDPR that its objective is to grant data subjects control over their personal data as a right in itself” (para. 74). 

In my view, one of the primary objectives of the GDPR is precisely to give individuals control over their data, or even to 'restore' that control. This conclusion can also be drawn based on the provisions of other data flow regulations in the EU, such as the Data Governance Act* or the Data Act proposal**. It is clear that the opinion was given based on the GDPR provisions, but I guess they should not be interpreted without regard to the broader regulatory context. That said, we eagerly await the Court's final verdict.


* For instance, in recital 5 of the DGA it is stated that it "is necessary to increase trust in data sharing by establishing appropriate mechanisms for control by data subjects". A similar idea is expressed in recital 30 in the context of data intermediation services: "data intermediation services providers seek to enhance the agency of data subjects, and in particular individuals’ control over data relating to them". Maybe it is not directly indicated that the purpose of the DGA is to "grant control over data", but still this can be deduced from both the content and the particular objectives of the legal instruments adopted in the DGA. 
** See, for example, recital 78 of the proposal: "To foster further trust in the data, it is important that safeguards in relation to Union citizens, the public sector and businesses are implemented to the extent possible to ensure control over their data". Again, it is not stated expressly, but without ensuring control over data, the other objectives of the regulation will not be achieved. From this perspective, granting control over data may appear as one of the purposes. 

Wednesday 23 November 2022

Second Annual Digital Consumer Law Event

On the 21st of November 2022, the European Commission organised its second Annual Digital Consumer Event to reflect with the general public, academics, consumer and business associations, as well as authorities, on the problems consumers currently face in the digital transition.

The expert panels focused on the following topics: 

  • Online consumer vulnerabilities: shedding light on dark patterns, personalisation, and structural asymmetries
  • Online consumer purchases: challenges raised by digital subscriptions, virtual items, and the addictive use of digital products
  • Online consumer contracts: mapping unfair contract terms and the lack of transparency, our Professor Luzak was one of the participants of this panel.

Our readers may be interested to know that the recording of the event is available to watch (see the link here).

Friday 18 November 2022

Enforcing EU Consumer and Market Law - 10 Years of the Journal of European Consumer and Market Law - conference


On 15-16 December 2022 the editors of the Journal of European Consumer and Market Law (EuCML) warmly invite all blog readers to join the online conference celebrating 10 years of the journal! The conference will take place on Google Meet (log-in, no password needed):

meet.google.com/xyq-vtfj-drj (Thursday 15 December)

meet.google.com/etx-ddhi-aco (Friday 16 December)

About the conference:

"EU Consumer and Market Law is an essential engine of European Integration. It is therefore one of the key tools for facing two of the crucial challenges of the current and next decades: Digital Revolution and Environmental Sustainability.

The last few decades have seen consumer law elevated to being a central pillar of European Union policy making, with the EU setting a high level of protection for consumers in all industries and markets. This has led to the adoption of many legislative instruments all requiring complex technical knowledge. In addition, the Fourth industrial revolution and recent digital developments have again opened the floodgate for new regulatory initiatives tackling critical issues such as sustainability, global electronic commerce and the liability of digital market actors.

Meanwhile, the common European rules regulating different areas of consumer law, such as the unfair commercial practices, unfair contract terms, consumer sales or dispute resolution continue to evolve and remain of utmost importance for both online and offline transactions and market interactions. The harmonisation of consumer laws has in principle raised the level of protection of consumers in the internal market as businesses offers goods, services and digital content across borders within and outside of the European Union. However, the application of consumer law is as difficult as it has always been, prompting the need for yet further reforms.

The Journal of European Consumer and Market Law (EuCML) offers an up-to-date and critical analysis of all new developments and revisits old ones to pre-empt market needs and suggest viable solutions. In particular, EuCML offers a fresh perspective on consumer law that goes beyond the traditional understanding of consumer law as consumer protection law. It understands consumer protection from a market perspective, taking into account the requirements and realities of doing business in B2B and B2C markets. 

The EuCML welcomes analysis that encompasses work aimed at protecting consumer stricto sensu but also as users of services, passengers, insurance policy holders etc. 

EuCML also offers a forum to discuss the black letter law implications of the latest Member States’ Courts and CJEU interpretation but also sustainability concerns, the effects of the pandemic of Covid-19, data commercialisation, issues of power in markets or even social aspects. 

EuCML is available in paper as well as online on HeinOnline, Kluwerlawonline and Beck-online.

The EuCML is focused on bringing scholarship and the sharpest thinking on the issues that matter to the consumer and the market of the 21st century."


The conference programme is as follows:

THURSDAY 15 DECEMBER 2022, 09:00 - 17:30 (CET)

9:00 I. OVERARCHING CHALLENGES IN EU CONSUMER AND MARKET LAW
Introduction: Alberto De Franceschi (University of Ferrara)
Chair: Christoph Busch (University of Osnabrück)

Wish or reality: reconciling consumers’ needs and traders’ goals
Verica Trstenjak (former Advocate General at the Court of Justice of the European Union)
Protection of weaker parties in smart contracts 
Andrea Stazi (European University of Rome and National University of Singapore)
Market Citizenship: Fostering the Green Transition through European Private Law
Francesca Bertelli  (University of Brescia)

10:00 Discussion
10:20 Coffee Break

10:35 II. THE FUNCTIONALITY OF THE INFORMATION MODEL: PRECONTRACTUAL INFORMATION DUTIES AND DISCLOSURES
Chair: Joasia Luzak (University of Exeter)

The Disclosure Dream – Towards a New Transparency Concept in EU Consumer Law
Rolf H. Weber (University of Zurich)
Adequacy and Effectiveness of Precontractual Information Duties in Car Flexible Finance Agreements
Michele Ciancimino (LUMSA University of Palermo)
Ex officio enforcement of the Consumer Rights Directive: The Dutch Perspective
Charlotte Pavillon (University of Groningen) and Leonieke Tigelaar (University of Groningen)

11:35 Discussion
11:55 Coffee Break

12:10 III. UNFAIR TERMS IN CONSUMER CONTRACTS
Chair: Kristin Nemeth (University of Innsbruck)

Effective consumer protection in times of global challenges and the role of corrective remedies: from punitive nullity to contract renegotiation
Paola Iamiceli (University of Trento) 
The Court of Justice on Unfair Terms and Supplementation of the Contract: How Far Is Too Far?
Riccardo Serafin (University of Turin)

12:50 Discussion
13:10 Lunch Break

14:00 IV. UNFAIR TERMS IN CONSUMER CONTRACTS
Chair: Vanessa Mak (University of Leiden)

Unfair contractual terms and consequences for B2C agreements 
Chiara Sartoris (University of Florence)
Unfair terms of consumer contracts in the enforcement proceedings from the Greek perspective
Evangelia (Elina) Asimakopoulou (Neapolis University Pafos Cyprus and Aristotle University of Thessaloniki)

14:40 Discussion
15:00 Coffee Break

15:15 V. VOLKSWAGEN CASE AND THE EQUILIBRIUM BETWEEN CONSUMER AND MARKET PROTECTION
Chair: Alberto De Franceschi (University of Ferrara)

Manipulated software as a minor lack of conformity? The CJEU Case Law
Rita Simon (Czech Academy of Sciences)
Volkswagen Case and Termination of Contract: The Spanish experience
Carlos Villacorta Salís (Madrid Law Firm)

15:55 Discussion
16:15 Coffee Break

16:30 VI. PRODUCT LIABILITY AND CONSUMER LAW
Chair: Geraint Howells (National University of Ireland, Galway) 

The Last Decade of Product Liability Case Law: How the CJEU Shaped the Proposal for a New Directive
Edoardo Ruzzi (University of Roma Tre)
A tale of two cities? Fennia v Philips and Article 7 of the Product Liability Directive Update
Francesca Gennari (University of Bologna)

17:10 Discussion
17:30 Interim Conclusions

FRIDAY 16 DECEMBER 2022, 08:30 - 17:30 (CET)

08:30 VII. CONSUMER AND MARKET PROTECTION IN THE DIGITAL AGE
Chair: Mateja Durovic (King’s College London)

Profiling Consumer by Big Data: The Interplay Between the GDPR and the UCPD 
Maja Nisevic (Katholieke Universiteit Leuven)
European Regulation of Dark Patterns before and after the DSA 
Alexander Egberts (Max Planck Institute for Research on Collective Goods, Bonn)
Consumer Protection Between Persuasion and Manipulation
Ludovica Sposini (Sant’Anna School of Advanced Studies, Pisa)
Reputational systems between market needs and consumer protection 
Annarita Ricci (University G. d’Annunzio of Chieti-Pescara)

09:50 Discussion
10:10 Coffee Break

10:25 VIII. CONSUMER AND MARKET PROTECTION IN THE DIGITAL AGE
Chair: Mateusz Grochowski (Max Planck Institute for Comparative and International Private Law)

Locating Online Platforms in the Right Place: Between the Digital Services Act and the Liability Law 
Cemre Polat (Ankara Medipol University) and Ş. Barış Özçelik (Bilkent University)
Coty v Amazon: Could Lessons be Taken for the Liability of Platforms for Defective Products?
Gökçe Kurtulan Güner (Istanbul Bilgi University)

11:05 Discussion
11:25 Coffee Break

11:40 IX. NATIONAL REPORTS
Chair: Jorge Morais Carvalho (NOVA University, Lisbon)

The jurisprudential conflict on the application of consumer law in Slovenia: consumer law as a sword or a shield?
Petra Weingerl (University of Maribor)
Ten Years of Enforcement of Croatian Consumer Law 
Emilia Mišćenić (University of Rijeka)

12:20 Discussion
12:40 Lunch Break

14:00 X. COMPETITION LAW IN CONSUMER MATTERS AND THE CHALLENGE OF ENERGY MARKETS 
Chair: Rupprecht Podszun (University of Düsseldorf)

Big Data and the Interplay between Competition Law, Data Protection and Consumer Law: Perspectives from the Italian Experience
Cristina Poncibò (University of Turin)
The Protection of Market and Consumers Damaged by Infringements of Competition Law in a Recent Italian Supreme Court Judgment: a Problem of Effectiveness 
Silvia Romanò (University of Rome Tor Vergata) 
Price Adjustment Clauses in Electricity Supply Consumer Agreements: Breaching the Thermopylae “Hotgates” of Transparency or just a legitimate “Trojan Horse” for the recovery of the production cost? 
Evangelos Margaritis (University of the Aegean)

15:00 Discussion
15:20 Coffee Break

15:35 XI. PUBLIC ENFORCEMENT AND PROCEDURAL ISSUES IN CONSUMER PROTECTION
Chair: Evelyne Terryn (Katholieke Universiteit Leuven)

Administrative enforcement of consumer law rules: the role of the Italian Consumer and Market Authority on digital platforms 
Federica Casarosa (European University Institute, Florence)
Collective consumer redress through debt collection services in Germany – A critical analysis of a rare case of ‘coding’ in civil law countries 
David Markworth (University of Cologne, Germany)
Influencing the EU Consumer and Market Law? The Office of Competition and Consumer Protection in Poland and Influencer Marketing
Monika Namysłowska (University of Lodz) and Karolina Sztobryn (University of Lodz)

16:35 Discussion
16:55 Coffee Break

17:10 XII. PUBLIC ENFORCEMENT AND PROCEDURAL ISSUES IN CONSUMER PROTECTION
Chair: Alberto De Franceschi (University of Ferrara) 

The importance of Redemption in EU Civil Procedural Consumer Law
Ioannis Revolidis (University of Malta) 
The enforcement of consumer financial protection rules 
Catalin-Gabriel Stanescu (University of Copenhagen)

17:50 Discussion
18:10 Conclusions

Wednesday 16 November 2022

C-405/21 Nova Kreditna Banka Maribor: further interpretation of the test of fairness in the UCTD

In spite of the global financial crisis that started in 2008 is now long behind us, the consequences of this crisis reflected on their loan contracts are still felt by m European consumers. Their fight for justice continues in national courts and the CJEU is also kept busy with referrals for preliminary ruling on  the interpretation of Directive 1993/13/EC on Unfair Contract Terms (UCTD). Most of the these confirm earlier interpretations of the CJEU, however, recently the CJEU was given the chance to further develop the test of fairness in the UCTD.

According to Article 3(1) of the UCTD a 'contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contract, to the detriment of the consumer.' 

The test of fairness is therefore comprised of two open textured general clauses: 'singificant imbalance' and 'good faith'. The wording of the provision makes it unclear and it was long debated in academic circles whether a contract term to be unfair must be contrary to 'good faith' and cause a 'significant imbalance' between the contracting parties to the detriment of the consumer, or whether it is enough that the term is either causing 'singificant imbalance' or that it is contrary to 'good faith' (see the summary of academic debates here).

Following the minimal character of the UCTD (Article 8), some Member States clarified the controversy. The Slovenian Consumer Protection Act, provided for the two conditions alternatively. Thus under Slovenian law, a contract term could be unfair either because it is causing a significant imbalance or because it is contrary to good faith. However, when the Court of Appeal in Maribor was to apply the test, they were unsure in its compatibility with the UCTD, and since, as the court rightly acknowledged, there was no previous case-law that would clarify this relationship, in C-405/21 Nova Kreditna Banka Maribor (another case on a consumer loan denominated in Swiss francs) they referred the following question to the CJEU:

Whether Article 3(1) and Article 8 must be interpreted as precluding national legislation which permits a finding that a contractual term is unfair where it causes a significant imbalance in the parties’ rights and obligations arising under the contract, to the detriment of the consumer, without, however, carrying out an examination of the requirement of ‘good faith’.

Acknowledging the unclarity of the provision and being of the opinion that the Slovenian solution might be able to provide for a higher level of protection than the UCTD, the CJEU concluded that such a national provision is not contrary to EU law.

Monday 7 November 2022

Cars with emissions’ systems infringing environmental protection – CJEU on non-conformity in Case C-145/20 DS v Porsche Inter Auto GmbH & Co. KG, Volkswagen AG


On July 14, 2022, in DS v Porsche Inter Auto GmbH & Co. KG, Volkswagen AG (Case C-145/20), the CJEU ruled on the non-conformity of a vehicle which, though EC type-approved, had an emissions’ regulating systems which did not comply with the regulation aimed at guaranteeing a high level of protection of the environment and at improving air quality within the EU. 

In 2013, a consumer bought in Austria a Volkswagen car, Euro 5 generation from a Volkswagen independent authorised dealer. The software operating the exhaust gas recirculation (EGR) worked in two modes (‘switch system’): the first one was activated exclusively in the laboratory, during the approval test; the second mode was activated under normal driving conditions. The switch system was not disclosed to the German authority which granted the type-approval, regulated under Regulation No. 715/2007 on type-approval of motor vehicles with respect to emissions from light passenger and commercial vehicles (Euro 5 and Euro 6). Receiving a type-approval certifies that a type of vehicle ‘(…) satisfies the relevant administrative provisions and technical requirements’ (Article 3(5) Directive 2007/46 establishing a framework for the approval of motor vehicles). Had the authority been aware of the system, the approval would have not been granted. However, the consumer would have nevertheless purchased the vehicle.

In 2015, the German authority ordered the producer (Volkswagen) the withdrawal of the switch system in order for it to be in compliance with Regulation No. 715/2007. In 2016, the same authority considered the software update carried out by the producer to be sufficient in order to restore conformity, thus not withdrawing or revoking the type-approval previously granted. The software update consisted in the following: the emission-reducing mode was activated under normal driving condition, ‘only when the external temperature was between 15 and 33 °C (‘the temperature window’)’ (para 34). In light of this, the consumer brought an action before the Regional Court of Linz requesting either the reimbursement of the price upon returning the vehicle, or a reduction of the price paid, or – finally – to have the seller and producer declare they are ‘liable for damages as a result of the presence of a prohibited defeat device [i.e., the updated software with the temperature window function] within the meaning of Article 5(2) of Regulation No 715/2007’ (para 35). Both the Regional Court of Linz, and the Higher Regional Court of Linz dismissed the action. The consumer appealed the decisions on a point of law before the Supreme Court of Austria which referred the case to the CJEU in 2020. 

Contrary to the courts of first and second instance, the Supreme Court considered the switch system to be a ‘defeat device’ thus in breach of Articles 3(10) and 5(2) of Regulation No 715/2007. Pursuant to Article 3(10) a ‘“defeat device” means any element of design which senses temperature (…) for the purpose of activating (…) the operation of any part of the emission control system, that reduces the effectiveness of the emission control system under conditions which may reasonably be expected to be encountered in normal vehicle operation and use’. Pursuant to Article 5(2), then, the use of defeat devices is prohibited, save for three exceptions related to technical matters. One of these exceptions (letter a)) is that the device’s existence ‘is justified in terms of protecting the engine against damage or accident and for safe operation of the vehicle’. Further, the Supreme Court considered in any case the vehicle to be defective under Austrian Law in that the defeat device had not been disclosed to the German authority in charge of the type-approval. 

The CJEU ruling is divided into three parts. 

1) To the question whether a car (that is authorised to go on the road because it has received the EC type-approval) can be considered in conformity to the contract (pursuant to Article 2(2)d of Directive 1999/44 on certain aspects of the sale of consumer goods and associated guarantees), the CJEU ruled as follows.

According to Directive 2007/46, with the EC type-approval Member States certify ‘that a type of vehicle (…) satisfies the relevant administrative provisions and technical requirements’ laid down in said Directive (Article 3(5)). Only the vehicles which comply with the Directive may be sold, registered or put into service within the EU (Article 4(3)). Manufacturers must demonstrate compliance with the type-approval (Article 4(1) Regulation No. 715/2007) and must deliver a certificate of conformity to the consumer, together with the vehicle (Article 18(1) Directive 2007/46). In light of this, it is evident that a consumer who receives such certificate can reasonably expect compliance with Regulation No. 715/2007 and that, failing that compliance, Article 2(2)(d) shall be interpreted as meaning that the vehicle ‘does not show the quality and performance which are normal in goods of the same type and which the consumer can reasonably expect, given the nature of the goods’ (para 55). The fact that the EC type-approval has been granted does not change this outcome, in that, pursuant to Directive 2007/46, once an unlawful element of a vehicle has been discovered after approval, the latter can be withdrawn from the authority or a new type-approval can be granted after consultation of the Member State with the manufacturer. 

2) Asked whether the defeat device was in place for safety reasons and thus whether it may be considered an exception to the prohibition laid down in Article 5(2) of Regulation No. 715/2007, the CJEU then observed the following. 

The defeat device ‘which guarantees (…) compliance with the emission limits (…) only in the temperature window (…) can be justified under that provision only where it is established that that device strictly meets the need to avoid immediate risks of damage or accident to the engine, caused by a malfunction of a component of the EGR system, of such a serious nature as to give rise to a specific hazard when a vehicle fitted with that device is driven’ (para 81). The CJEU thus excluded the application of Article 5(2)(a) to all switch systems operating in a temperature window, otherwise allowing the constant derogation to the prohibition. It observed that ‘a defeat device which, under normal driving conditions, operated during most of the year in order to protect the engine from damage or accident and ensure the safe operation of the vehicle could not fall within the exception provided for in Article 5(2)(a)’ (para 81). 

3) Finally, the referring court asked whether the defeat device may be considered a minor lack of conformity within the meaning of Article 3(6) of Directive 1999/44 which would have not stopped the consumer from purchasing the car. 

The CJEU noted that because Directive 1999/44 does not define what a minor lack of conformity is, this shall be determined by referring to ‘everyday language, while also taking into account the context in which it occurs’ (para 88). A lack of conformity shall thus be, first of all, of ‘minor importance’ (para 89). Secondly, as regards the context: provided that a vehicle with such defeat device cannot be approved and cannot comply with the emission limits laid down in Regulation No. 715/2007, it is clear that the presence of the device ‘cannot be regarded as being a minor lack of conformity within the meaning of Article 3(6) of Directive 1999/44’ (para 96). 

The CJEU thus found that the vehicle, though having received the EC type-approval and hence being authorised to be used on the road, was not in conformity with the contract in that the system to control emissions did not comply with the rules on the guarantee of environmental protection and improvement of air quality in the EU. Provided that the lack of conformity was not of minor importance, the consumer is in principle entitled to any of the four legal remedies: repair or replacement of the car, the reduction of the price paid or even the rescission of the contract. The evaluation is left to the national court.

Wednesday 2 November 2022

Consumer protection extended to mixed-purpose contracts - CJEU in S.V. (Immeuble en copropriété) (C-485/21)

Last Thursday in the case S.V. (Immeuble en copropriété) (C-485/21) the CJEU provided us with new guidance as to the scope of the notion of a consumer.

Image by Spencer Wing from Pixabay    
In the given Bulgarian case, an owner of an apartment in a building of a housing association (in co-ownership) concluded a contract with a company that was to provide management and maintenance of the communal areas of that building. The contract included terms on late payment fees, which ended up being contested as to their fairness (excessive amounts and lack of transparency) under the UCTD. The question was whether consumer protection framework was applicable at all to this situation.

The CJEU reminds that the notion of a 'consumer' is objective in nature and should be assessed by reference to a functional criterion (para 25). This means that is only relevant to consider whether the contract was concluded in the course of activities outside a trade, business or profession. Consequently, what is required of national courts it to establish whether the party in the given case, a natural person, 'does not use that apartment for purposes which fall exclusively within her trade, business or profession', as that would exclude that party from the scope of consumer protection (para 27). This is a welcomed confirmation that the 'consumer' notion applies broadly in mixed-purpose contracts, that is when consumers use goods for a mix of personal and professional purposes. The CJEU in this paragraph seems to imply that any mixed-purpose contract could be covered by consumer protection framework (by referring to 'exclusive' use for professional purposes). Further, in paragraph 32 of the judgment the CJEU specifically mentions situations where natural persons could use an apartment 'constituting his or her personal home for professional purposes also, such as in the context of salaried teleworking or in the exercise of a liberal profession'. Again, this is a great example of a modern, progressive approach to the interpretation of the notion of a 'consumer', considering the current realities of many goods being used simultaneously or alternatively for personal and professional purposes. 

Another interesting observation of the CJEU is that it is irrelevant whether some of the activities of a provider of services or a seller 'are the result of the need to comply with specific requirements relating to safety and town and country planning, laid down by the applicable national law' (para 30). Contractual terms reflecting such mandatory statutory provisions may not be tested for unfairness, pursuant to Article 1(2) UCTD, but that exclusion does not stretch as far as to encompass the contract as a whole. Consequently, other terms in that contract may be subject to the unfairness test (para 31). This is consistent with the past narrow interpretation of various UCTD's exceptions to its scope of application.