On the 21st of November 2022, the European Commission organised its second Annual Digital Consumer Event to reflect with the general public, academics, consumer and business associations, as well as authorities, on the problems consumers currently face in the digital transition.
The expert panels focused on the following topics:
- Online consumer vulnerabilities: shedding light on dark patterns, personalisation, and structural asymmetries
- Online consumer purchases: challenges raised by digital subscriptions, virtual items, and the addictive use of digital products
- Online consumer contracts: mapping unfair contract terms and the lack of transparency, our Professor Luzak was one of the participants of this panel.
Our readers may be interested to know that the recording of the event is available to watch (see the link here).
