Conference "Consumer complaints and the implementation of a harmonised methodology to classify and report consumer complaints" organized by DG Sanco on Thursday, 27 May, in Brussels
The Commission has been paying more and more attention to consumer behavior in the past few years, trying to discover the influence it could have on effectiveness of the EU laws and regulations. This conference falls within this sphere of DG Sanco's interests. Policymakers will meet with complaints experts and will try to figure out a way to improve understanding on analysing and using complaints data by the Commission in order to improve consumer related policies.
The conference will be web-streamed and presentations and videos will be uploaded to the website after the conference.
