Today the ECC-NET holds its annual conference in Dublin during which the impact and the implementation of the forthcoming ADR and ODR legislation will be discussed. (ECC-Net annual conference: EU consumers could save 22.5 billion euro) The Irish European Consumer Centre commissioned a report "The Implication of the Proposed ADR Directive for the Resolution of Consumer Disputes in Ireland" which is available online on their website.
"According to recent research, losses experienced by cross-border
shoppers are estimated at EUR 425 million per annum. The European
Commission has estimated that if EU consumers can rely on
well-functioning and transparent ADR for their disputes, both national
and cross-border, they could save around €22.5 billion a year,
corresponding to 0.19% of EU GDP. The ADR Directive and ODR Regulation
when implemented will allow business to consumer disputes to be settled
fast, effectively and cheaply without going to court. Effective ADR
offers both business and consumers a win-win situation encouraging
consumers to spend secure in the knowledge that if something goes wrong
it is easy for them to access redress while business will avoid the
costs of going to court". said Dr. Ann Neville (Director of ECC Ireland)
