In particular in the digital environment, consumers are more and more often facing questions concerning copyright. As the European consumer organisation BEUC puts it in a letter to European Commission President Barroso:

According to BEUC, the current legal framework regarding consumers' use of copyright protected material is outdated, since it does not sufficiently take into account consumer expectations and the public interest. For that reason, BEUC has now published a Copyright Strategy, which lists specific action points for specific problems on the intersection of consumer law and copyright law.
As regards consumer rights, BEUC's main suggestions are to:
• Recognise consumers as a key stakeholder in debates and discussions surrounding copyright law on equal footing as creators and copyright users;
• Assess the effectiveness of the current copyright law from the consumers’ perspective;
• Strike a balance by recognising a set of clear, comprehensive and absolute consumers’ rights;
• Revise the Copyright Directive 2001/29 with the aim of establishing a flexible, future-proof and consumer-friendly copyright law;
• Replace the current system of copyright exceptions and limitations with a system of user’s rights.
• Assess the effectiveness of the current copyright law from the consumers’ perspective;
• Strike a balance by recognising a set of clear, comprehensive and absolute consumers’ rights;
• Revise the Copyright Directive 2001/29 with the aim of establishing a flexible, future-proof and consumer-friendly copyright law;
• Replace the current system of copyright exceptions and limitations with a system of user’s rights.