Tuesday, 3 July 2012

Leaving on a jet plane

Tomorrow, 4th of July, European Consumer Centres (ECC-net) will be offering advice to passengers at 28 airports across Europe. The purpose of the event is to inform European citizens of their air passenger rights, a topic that is among the ones most dealt with by ECC-net when helping consumers. According to recent data, in 2011 a fifth of the complaints that European Consumer Centres dealt with (5 600 of 28 000) concerned air travel:

'The main causes for complaint were cancelled flights (about 30% of the cases), delays (24%), lost or damaged luggage (15%), but also denied boarding, non-transparent prices and surcharges, technical problems in the booking process or unfair commercial practices.'

The ECC-net helped travellers reach amicable solutions with airlines in almost 50% of the cases.

More information is available in the European Commission's press release on tomorrow's event and on the ECC-net's website.

In the meantime, as air passenger rights are concerned, we await the CJEU's judgment in cases C-581/10 and C-629/10 (Nelson and Others, TUI Travel and Others) (a summary of AG Bot's opinion in these cases appeared on this blog earlier).

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