Saturday, 20 February 2010

European Consumer Centres' Network

A new website has been launched: European Consumer Centres' Network:


Have you ever had trouble getting a faulty product bought in another European country replaced? Or have you had problems with the reimbursement of your plane ticket when a flight is cancelled? Or had trouble getting your money back when a hotel abroad has withdrawn more than it should from your credit card?

You are not alone! But do not despair: help is available from your European Consumer Centre.

The European Consumer Centres' network handles over sixty thousand such cases every year! The centres are there for you! They can help you find solutions to such cross-border shopping problems. The ECCs can offer legal and practical advice, they can contact a company for you in another European country, they can direct you to a dispute resolution scheme or propose other solutions.

The European Consumer Centres Network (ECC-Net) is an EU-wide network co-sponsored by the European Commission and the Member States. It is made up of 29 centres, one in each of the 27 EU Member States and also in Iceland and Norway.

Sounds too good to be true, right?

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