The Online Dispute Resolution (ODR) platform is now available online.
The platform serves as a single contact point to direct consumers and traders to available dispute resolution bodies for consumer disputes in all EU countries. The availability of such bodies is a must following the implementation of the ADR Directive. Given that some countries are delayed with a view to the implementation of the Directive, the platform currently only provides information on some of the Member States.
The platform only covers disputes arising out of online sales.
Have a look!