Anna Tims wrote an interesting article for The Observer: "Are you entitled to a refund when the item you've bought is faulty?". In this article you may find her commenting on the mess that the mix of English and European laws on consumer sales causes for an English consumer. She also discusses negative effects that the introduction of the new Consumer Rights Directive might contribute to in England. The article finishes with a short 'know your rights' section in which the most important in practice rules are mentioned that might help the English consumers (ever-confused with the complexity of legal rules and rights).